One of the most renowned and most recognized people right now in the technological and digital support industry is Robert Deignan. Robert Deignan co-founded ATS Digital Services which is a company that focuses on providing support for all its consumers locally and abroad. They provide all kinds of support services for all kinds of technological concerns and they vary from troubleshooting problems and connectivity issues.
Robert Deignan’s idea for ATS Digital Services started from his experience in a company that he was formerly working with. Robert Deignan and his co-founder, and business partner first started to work with an Anti-Malware Software company where they were experiencing technical issues and problems with their software that were installed in their machines. From then, Robert Deignan developed a software program that can solve the problem or the issues, and then they introduced it to their co-workers and when they were happy with the product, they were given a 15 day free trial and after that they can purchase the product. When their software program were getting the attention, the spread of the anti-malware products they have developed got around, which means they couldn’t assist everyone in installing the product. And so, they put up a contact number on the download page of their anti malware product so that users and consumers can contact them directly for any concerns, or assistance in installing the anti malware product. From the feedback that they have received from their users, Robert Deignan and his business partner ruled out that their anti-malware product was so effective that malware users were attacking it and they were blocking the installation of their products to their consumers computers. And so they have contacted a third-party expert to fix this malware problem to counter attack the malware entity that was after their program.
Through their strategy that was effective in helping keep their consumers happy and they were strongly increasing their trust rate with their consumers – they then decided to move on from the anti-malware company, and just help other computer users in their technological issues from a remote location. They turned a lucky break into a business opportunity.