Papa Johns has recently stated that it believes that it can be a better company in terms of promoting diversity and possessing cultural sensitivity. The company has suffered a major backlash in recent months due to some comments made by its founder John Schnatter. Back in July of 2018, Schnatter made remarks that were racially insensitive and it therefore upset a number of customers. As a result of his remarks, Schnatter was removed from his position as executive chairman in July. Since then, the company led by chief executive officer Steve Ritchie has looked to help revive the reputation of the company. Steve Ritchie will now look to develop a number of programs and initiatives in order to help make Papa Johns a more accepting company for people from diverse backgrounds.
After a number of customers of the company have stated their dissatisfaction with the company due to the founder’s conduct, Papa Johns CEO Steve Ritchie has introduced a program known as unconscious bias training. This program will entail promoting diversity and inclusion in the company. Papa Johns will devote a lot of its efforts to investigate its practices in terms of how it handles diversity within the company. With this initiative, Papa Johns will be in position to learn more about its employees, franchisees and customers. It will then look to adopt programs that will encourage people of all backgrounds to work at the company as well as operate franchises. Steve Ritchie hopes that this will lead to the company improving its reputation.
Over the last few months, Steve Ritchie has drafted a letter to all associated with the company. This letter was intended to inform customers, employees and franchisees, that the company is devoted to diversity and inclusion. As a result, it will continue to develop programs and policies that protect the rights of all racial and ethnic groups as well as accept them as part of the company. Steve Ritchie has visited a number of cities recently in order to get feedback from the franchisees. This feedback will be used to help him find more effective ways to address diversity issues in the company as well as bring the community together.